CareID support
Let’s get you to
the right next step.
Find your CareID, finish setup or get help with the format you use. Start with the task below.
CareID support is not an emergency service. In an emergency, contact your local emergency services.
Getting started
Your CareID. Your next step.
Have a purchase or a wallpaper? Follow the steps for your format, then use the existing secure My CareID process to keep access.
Set up your physical CareID.
- Find your purchase
Follow your order-linked instructions and sign in to My CareID using the purchasing or authorized owner account. Use Find a purchase if it is offered.
- Confirm the intended CareID
Choose the intended wearer’s new or existing CareID and confirm its guide through secure setup. Payment alone does not complete this step.
- Check your access point
When your physical CareID arrives and setup is complete, test its QR with another connected phone. For products that support NFC, test compatible tapping too.
A purchase, completed setup and delivery are separate steps. Use your order details for fulfillment information.
Add your Digital pass.
- Open the correct CareID
Sign in securely to My CareID and complete any purchase setup or ownership verification shown. Select the CareID you purchased Digital access for.
- Use the pass action
Follow the Digital pass action for your device. The supported Apple Wallet handoff asks you to allow and add the pass. Other supported devices use the Pass2U option provided.
- Check the saved pass
Open your wallet or supported pass app and check the QR with another connected phone. Opening the download does not confirm that the pass was added.
The Digital pass is a wallet-style access point. It is separate from the free lock-screen wallpaper.
Put the QR on your lock screen.
- Download your image
Use the download action after your wallpaper is created. If you need to retrieve it, use Find my wallpaper in My CareID with the same email and the secure recovery steps.
- Set it as your lock screen
Save the image and apply it in your phone’s wallpaper settings. Keep the full QR clear of clocks, widgets and cropping. Test it with another connected phone.
- Keep access to the same CareID
Complete Save to My CareID when prompted. Downloading or entering an email does not verify ownership or save it to an account.
The free wallpaper opens general guidance. Personal emergency information is an optional paid addition.
Have Personalized CareID?
Edit and save privately in My CareID. Review the responder view, then confirm Publish changes when you are ready. Editing alone does not change the published view.
See the publishing stepsCan’t find your purchase or CareID?
Sign in with the correct account and follow the secure recovery or claim step shown. If it is still missing, contact support with your order number and purchaser email. Keep the existing CareID and QR; do not create a replacement to work around recovery.
Contact supportMy CareID
Find it.
Set it up. Keep it.
Use the existing secure sign-in, setup and recovery process. There is no need to create a replacement CareID to resolve an access problem.
Your CareID. Your next step.Open My CareID
I purchased a CareID. Where do I start?
Follow the order-linked setup instructions sent for your purchase, then open My CareID using the purchasing or authorized owner account. Select the intended CareID and confirm its guide. If purchase setup is missing, contact support with your order number and purchaser email.
I created a wallpaper. How do I find it again?
Open My CareID and use Find my wallpaper. Use the same email entered when you created it and follow the secure recovery steps. This retrieves access to the existing CareID; it does not require a new QR.
My CareID is missing, or my session expired.
Sign in again using the correct owner account. Complete any secure claim or recovery step presented by My CareID. A typed email alone does not verify ownership. If your CareID still does not appear, contact support rather than creating a duplicate.
How do I publish or update personal information?
Personalized owners edit and save privately in My CareID. Review the responder view, then confirm Publish changes to make the saved information public. Routine staff approval is not required. Anyone with the QR, NFC access point or emergency link can see published details.
See the publishing stepsFree lock-screen wallpaper
Download it.
Then set your lock screen.
The wallpaper is an image. Its visible QR opens the guide you selected when someone scans it with another phone.
Example wallpaper, not an issued personal CareID.
Set it on an iPhone.
- Download the generated image and save it to Photos.
- Open Settings → Wallpaper → Add New Wallpaper, then choose the downloaded image from Photos.
- Position the image so the full QR is visible. Keep clocks, widgets and other overlays clear of the code.
- Set it as your lock screen, then test the QR with another phone.
Exact controls may vary with your iOS version.
Set it on an Android phone.
- Download the generated image and find it in Photos or your gallery.
- Use Set as wallpaper, or open your phone’s Wallpaper settings.
- Choose the lock screen and position the image so the full QR remains visible.
- Test the code with another phone.
Menu names and cropping controls vary by phone.
I am in Facebook’s browser, or saving did not work.
Open the page in Safari or your usual browser if the in-app browser does not offer a usable save action. Retry the download, then check Photos and Downloads. Keep the same CareID and use recovery if you need to return to your wallpaper.
Does downloading mean it is installed or saved?
No. Downloading, setting the lock screen and saving to My CareID are separate steps. Complete the secure Save to My CareID process to retain account access. The online guide needs internet access; the full guide is not stored in the wallpaper image.
Digital CareID
A wallet pass.
Separate from your wallpaper.
A supported Digital pass and a permanent emergency link are available through My CareID. Adding the pass to a wallet is a separate action from installing a lock-screen image.
Where do I find my Digital pass?
Open the correct CareID in My CareID after signing in securely. Use the Digital pass or wallet action offered for that CareID. Follow its supported wallet instructions; do not create a duplicate CareID to get a new pass.
Open My CareIDWhat if my phone does not support the wallet?
Check the current device compatibility information. Digital CareID also provides a permanent emergency link. Use the supported access options shown for your CareID, and contact support if the expected pass action is unavailable.
Device and wallet compatibilityCan the Digital pass work without internet?
The code may be displayed on your phone, but opening the online CareID page requires an internet-connected scanning device. The full guide or profile is not stored in the pass.
QR and NFC
Try a clear scan.
Then a compatible tap.
For QR, open another phone’s camera, hold the whole code in view and tap the link that appears. CareID Bracelet uses QR access. For NFC, use a compatible phone with CareID Card.
The camera does not recognize the QR.
Keep the full code visible, clean the code’s surface and try better lighting. Move slightly closer or farther away so the camera can focus. Avoid cropping the code or covering it with a phone clock or widget. Tap the detected link to open it.
NFC does not open anything.
Unlock the phone and check that NFC is supported and enabled where required. Try the phone’s antenna area: often near the top on an iPhone, or the upper or central back on Android. Thick or metal cases may interfere. QR is an alternative if NFC is unavailable.
The page does not load, or it shows the wrong information.
Check the scanning phone’s internet connection and retry in its regular browser. Use secure My CareID access to confirm the guide and published information for the intended CareID. Contact support if the destination or record is unexpected.
Do not delay emergency services while troubleshooting a CareID.
Still need help?
Talk to CareID support.
For access, product or order questions, use the existing contact form or email our support team.
Include what helps us locate the issue.
Your order number, purchaser or owner email, product format and a short description of what is happening.
Keep patient information out of support messages.
Do not send medical details, private recovery links or ownership tokens. Support may need to verify your authority before helping with protected information.