Return and Refund Policy
RETURN AND REFUND POLICY
Effective date: August 3, 2026
This Return and Refund Policy applies to purchases made from CareID Alert through careidalert.com.
1. BEFORE REQUESTING A RETURN
Contact CareID Alert at support@careidalert.com before sending anything back. Returns sent without authorization may be delayed, refused, or returned to the sender.
Include your order number, the purchaser’s name, the reason for the request, and photographs when the item is damaged, defective, or incorrect.
Do not mail products to the address shown on a shipping label without first receiving return instructions. The approved return address may differ from the fulfillment address.
2. CONDITION-READY PHYSICAL PRODUCTS
Unused and unactivated Condition-Ready CareID Beacon and CareID Card products may be returned within 30 calendar days after confirmed delivery.
To qualify, the product must be:
• Unworn and unused;
• Unactivated and not connected to an individualized CareID profile;
• In its original condition;
• Returned with the included components and packaging; and
• Accompanied by proof of purchase.
Normal handling needed to inspect the product is permitted. Products showing wear, alteration, misuse, damage caused after delivery, or missing components may not qualify for a full refund.
3. PERSONALIZED CAREID PRODUCTS AND SERVICES
Personalized CareID products are created for a specific person and may include individualized emergency-profile work, custom setup, customer proofs, activation, and customized physical or digital components.
A Personalized CareID order may be canceled for a full refund before CareID Alert begins personalization work.
Once personalization work has begun, the personalized service portion of the order is non-refundable. After a customer approves a proof, or after a personalized product or CareID Connect profile is activated, the order is final and is not eligible for return or refund except when required by law or when CareID Alert made an error or supplied a defective product.
CareID Alert will correct at no additional charge any material error caused by CareID Alert that differs from the customer-approved information. Customer-requested changes made after proof approval or activation may require a replacement, reprint, or additional service charge.
4. DIGITAL CAREID PRODUCTS
Digital CareID products may be canceled for a full refund before digital preparation, delivery, or activation begins.
After a Digital CareID, personalized digital asset, access link, or activated profile has been delivered, the order is final and non-refundable except when required by law or when the delivered product is materially defective and CareID Alert cannot correct the issue within a reasonable period.
5. GIFT CARDS
CareID Alert gift cards are final sale and are not refundable or redeemable for cash except where required by applicable law.
Gift cards cannot be replaced when lost, stolen, deleted, or used without authorization unless CareID Alert can verify the remaining balance and applicable law requires replacement.
6. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect physical products promptly after delivery.
Report a product that arrived damaged, defective, incomplete, or incorrect within 7 calendar days after confirmed delivery by emailing support@careidalert.com. Include the order number and clear photographs of the product and packaging.
After verification, CareID Alert may provide a replacement, repair, correction, store credit, or refund, as appropriate. CareID Alert will cover reasonable return shipping when the return results from a verified CareID Alert error or a product that arrived damaged or defective.
This section does not limit rights that cannot legally be waived.
7. NON-RETURNABLE ITEMS
The following are not eligible for return unless required by law:
• Personalized or activated CareID products;
• Products connected to an individualized emergency profile;
• Delivered or activated digital products;
• Used, worn, altered, or damaged products;
• Gift cards;
• Final-sale items clearly identified before purchase; and
• Products returned more than 30 calendar days after confirmed delivery.
8. RETURN SHIPPING
For eligible discretionary returns, the customer is responsible for return shipping and for the risk of loss until the package is received by CareID Alert. Use a trackable shipping method.
Original shipping charges are not refundable unless the return results from a verified CareID Alert error, a defective product, or another circumstance requiring reimbursement by law.
9. REFUNDS
After an authorized return is received and inspected, CareID Alert will notify the purchaser whether the refund is approved.
Approved refunds are issued to the original payment method. CareID Alert generally submits an approved refund within 10 business days after approval. Banks and payment providers may require additional time to post the credit.
When CareID Alert cancels an order because it cannot ship within the promised or legally required period, CareID Alert will provide the cancellation and refund rights required by applicable law.
10. ORDER CANCELLATIONS
Send cancellation requests promptly to support@careidalert.com.
A cancellation is not guaranteed after fulfillment, personalization, printing, programming, profile preparation, or digital delivery has begun.
11. CONTACT
CareID Alert
Orlando, Florida, United States
support@careidalert.com
careidalert.com