Effective date: July 30, 2026

Physical products

You may request a return of an eligible physical CareID product within 30 calendar days after confirmed delivery. The item must be unused, unworn, unaltered, and returned with its original components and packaging in resalable condition.

Before sending anything back, contact support@careidalert.com with your order number and the reason for the request. Returns sent without authorization might not be accepted. Approved return instructions and the applicable return address will be provided by CareID Support.

Return shipping

For a change-of-mind return, the customer is responsible for return-shipping costs and for using a trackable method. If CareID sent the wrong item or confirms that an item arrived damaged or defective, CareID will provide an appropriate replacement, return label, or refund at no additional product-return cost.

Non-returnable items

Used, worn, damaged through misuse, altered, engraved, or otherwise personalized physical products are not eligible for a change-of-mind return. Gift cards and items identified as final sale are not returnable except where required by law.

Personalized CareID Profile and Digital CareID services are not currently available for purchase. If released, custom work may become non-cancellable after production begins, and delivered or activated digital products may be non-refundable, except where required by law or where the service was not delivered as described. The applicable product page will state those terms before purchase.

Refund processing

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Banks and card issuers may require additional processing time. Optional shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Cancellations and contact

Contact Support as soon as possible to request a cancellation or address correction. Changes cannot be guaranteed after fulfillment begins. Email support@careidalert.com or visit CareID Support.