Tell us what you need.
Use an email you can access so Support can reply. This request does not subscribe you to marketing.
CAREID SUPPORT
Let’s get you to the right help.
Help with an order, getting started, or a CareID that won’t scan. Choose what you need, then send a short message.
What do you need help with?
A few details help us understand the issue. You do not need to share medical information.
An order or delivery
Tracking, a missing delivery, an incorrect item, or an address question.
Setup or account access
Connecting a purchase, finding a wallpaper, or retrieving your Digital pass.
A QR or NFC problem
A code that won’t scan, a tap that won’t open, or a page that won’t load.
A lost or damaged CareID
Report the issue and request a review of your replacement options.