Shipping Policy
SHIPPING POLICY
Effective date: August 3, 2026
This Shipping Policy applies to orders placed through careidalert.com.
1. SHIPPING AREA
CareID Alert currently ships physical products only to eligible addresses within the United States.
Orders to unsupported destinations may be canceled and refunded.
Digital CareID products and CareID Alert gift cards are delivered electronically and are not physically shipped.
2. SHIPPING RATES
Current standard United States shipping rates are:
• Orders from $0.00 through $99.99: $4.99 standard shipping;
• Orders of $100.00 or more: free standard shipping.
The qualifying subtotal is calculated after discounts and before taxes unless checkout states otherwise.
Expedited or special shipping is available only when shown at checkout or confirmed in writing by CareID Alert.
3. ORDER PROCESSING
Business days are Monday through Friday, excluding federal holidays and days when CareID Alert or a required service provider is closed.
Condition-Ready physical products are generally prepared for shipment within 1–3 business days after payment is confirmed.
Personalized CareID orders require complete customer information and proof approval before final activation or personalized production. CareID ordinarily sends the initial proof within 1–2 business days after receiving complete information. Customer revisions, delayed responses, incomplete information, technical issues, or unusual requests may extend processing.
A personalized order’s estimated ship date begins after the customer approves the final proof. CareID will communicate the current production estimate during the proof and approval process.
Processing time is separate from carrier transit time.
4. DELIVERY ESTIMATES
Standard carrier transit within the United States is generally estimated at 3–7 business days after the carrier accepts the package.
Delivery estimates are not guarantees. Weather, holidays, carrier congestion, emergencies, address issues, and other events outside CareID’s reasonable control may cause delays.
5. SHIPPING CONFIRMATION AND TRACKING
When tracking is available, CareID Alert will send a shipping confirmation to the email address associated with the order.
Tracking information may take time to update after a label is created. A shipping-label notification does not always mean the carrier has physically accepted the package.
6. ADDRESS ACCURACY
The customer is responsible for providing a complete and accurate shipping address.
Send an address-change request to support@careidalert.com immediately. CareID cannot guarantee an address can be changed after fulfillment begins or a label is created.
Additional shipping or replacement charges may apply when a package is returned, delayed, or lost because the customer supplied an incomplete or incorrect address, refused delivery, or failed to retrieve the package.
7. DELIVERY, LOSS, AND THEFT
A carrier’s tracking record may be used as evidence of delivery.
When tracking shows delivered but the package cannot be located:
• Check the delivery area, mailbox, parcel locker, household members, neighbors, front desk, and carrier notices;
• Allow one additional business day because some carriers scan packages before final placement; and
• Contact the carrier and then email support@careidalert.com with the order number and carrier case information.
CareID is not automatically responsible for theft or loss after confirmed delivery, but will review documented cases and provide reasonable assistance.
8. DAMAGED OR INCORRECT SHIPMENTS
Report a package that arrives damaged, incomplete, or incorrect within 7 calendar days after confirmed delivery.
Email support@careidalert.com with the order number and photographs of the outer packaging, shipping label, and product.
Do not discard the packaging until CareID provides instructions.
9. SEPARATE SHIPMENTS
Products in the same order may be delivered separately when they have different preparation, personalization, inventory, or delivery requirements.
A separate shipment does not create an additional shipping charge unless the customer requested and approved a special shipping arrangement.
10. DIGITAL DELIVERY
Digital CareID products, activation information, and gift cards may be delivered through the supported electronic method described for the product.
The purchaser is responsible for providing a correct email address and checking spam, junk, promotions, and filtered folders.
Contact support@careidalert.com when an expected digital delivery has not arrived.
11. DELAYS AND CANCELLATION RIGHTS
CareID aims to ship within the time stated in this policy, on the product page, at checkout, or in written order communications.
When CareID learns that it cannot ship within the promised or legally applicable period, CareID will provide any delay notice, consent option, cancellation right, and refund required by applicable law.
12. CONTACT
CareID Alert
Orlando, Florida, United States
support@careidalert.com
careidalert.com