Effective date: July 30, 2026

Where we ship

CareID currently ships physical online-store orders to eligible addresses in the United States. Availability for territories, military addresses, PO boxes, or special destinations depends on the delivery options offered at checkout.

Shipping charges

Standard shipping is currently offered at no charge for eligible United States orders when checkout displays a $0.00 Standard rate. Any optional expedited rate or future shipping charge will be shown before payment.

Processing and delivery

Orders are processed after payment and inventory verification. Processing and delivery estimates shown at checkout, in order communications, or by a carrier are estimates rather than guaranteed arrival dates. Weekends, holidays, weather, carrier disruptions, address problems, fraud review, and unusually high volume can cause delays.

Personalized CareID Profiles and Digital CareID are not currently available for purchase. No instant-delivery, activation-time, or personalized-production promise applies until those workflows are released and stated on their product pages.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support@careidalert.com immediately if an address needs correction. We cannot guarantee a change after fulfillment begins and are not responsible for delays or loss caused by an incorrect address supplied at checkout.

Tracking, loss, and damage

When tracking is available, it will be provided in the shipping confirmation. If a shipment is delayed, marked delivered but not received, visibly damaged, or appears lost, contact CareID Support promptly with the order number. We may ask you to confirm the address, check with household members or the carrier, provide photographs, or complete a carrier claim before a replacement or refund is issued.

Contact

Email support@careidalert.com or visit CareID Support.