CareID Support, Replacements, and Data Requests

Use CareID Support for order status, shipping issues, missing components, setup access, QR or NFC troubleshooting, profile-access questions, damaged products, replacements, and privacy requests.

Technical support

Include your order number, product type, phone model, browser, and a concise description of what happened. Do not include medical-profile details in the first message.

Lost, stolen, damaged, or copied identifiers

Report the issue promptly. CareID will review whether the identifier should be deactivated, rotated, transferred, reprinted, reprogrammed, or replaced. Loss is not a manufacturing defect, and replacement hardware or shipping may require payment.

Profile corrections and data requests

Identity and authority may need to be verified before CareID processes profile access, correction, deactivation, deletion, or caregiver-access changes. A secure channel will be provided when sensitive information is required.

Emergency notice

CareID Support is not an emergency response service. Call 911 or the appropriate local emergency service for immediate danger or a medical emergency.

Contact

Use the CareID contact form, email support@careid.com, or mail CareID Alert, 12007 SW 142nd Terrace, Miami, FL 33186.