Product Care, Warranty & Replacement
Everyday care
- Keep QR surfaces clean, dry, and readable. Wipe gently with a soft damp cloth and dry promptly.
- Avoid abrasive cleaners, solvents, scraping, and prolonged exposure to extreme heat.
- Inspect the bracelet, attachment points, printed QR code, and writable backup information regularly.
- Replace handwritten information when it fades or becomes inaccurate.
QR and NFC limitations
QR readability can be affected by scratches, glare, dirt, fading, or physical damage. NFC performance varies by phone, case, antenna position, and damage to the embedded component. Keep the printed URL or another emergency contact method available as a backup.
Lost or damaged products
Report a lost CareID promptly so the associated access point can be reviewed or disabled when applicable. Do not continue using a damaged product if the band, attachment, printed information, or access point may fail.
Warranty and replacement review
Eligibility depends on the product, purchase date, damage type, order record, and current CareID policy. Normal wear, misuse, loss, unauthorized modification, and damage outside intended use may not be covered. Contact Support with the order number and clear photos when requesting review.
Returns and refunds remain governed by the Return and Refund Policy. This page does not expand or replace those terms.
Need help? Visit CareID Support or contact CareID Alert.