Customer management center

Manage My CareID

Request Personalized setup, a profile update, replacement help, or another copy of digital materials. CareID currently prepares Personalized profiles and CareID Wallet passes as a concierge service.

NO APP, NO SUBSCRIPTION, NO HELPER LOGIN.
Protect private informationDo not place medications, allergies, medical history, addresses, or other sensitive details in the general contact form or ordinary email. Use the contact form only to identify your order and the type of help needed. Personalized fulfillment remains on hold until CareID provides the designated private intake instructions.
01

Complete Personalized setup

Purchased a Personalized CareID Emergency Profile? Identify the order using your Shopify order number and purchaser email, then request the appropriate setup instructions.

Request Setup Instructions
02

Request a profile update

Ask CareID to begin a verified update request. Do not enter emergency contacts, allergies, medications, addresses, or other sensitive information in the general form.

Request an Update
03

Recover digital materials

Request another copy of your guide, QR asset, wallpaper, emergency link, or CareID Wallet access instructions.

Request Digital Delivery
04

Lost, damaged, or replaced CareID

Report a lost access point, request deactivation, or ask CareID to connect replacement hardware to the correct profile.

Report or Replace

How Personalized fulfillment works

  1. Place your Personalized CareID order.
  2. Use this page to identify the order and request setup.
  3. Wait for CareID to provide the designated private intake instructions before submitting sensitive information.
  4. Provide only the emergency information you authorize for display through that process.
  5. CareID prepares the responder-facing profile and sends a preview.
  6. You approve the information before activation.
  7. CareID tests the QR, NFC destination, emergency link, and applicable CareID Wallet access.
Typical preparation timePersonalized profiles are normally prepared within 1–2 business days after complete setup information is received through the designated process. You review the profile before activation. No app, subscription, or responder login is required to view approved emergency information.