Community Guide
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Community Guide
This page provides general condition guidance. It is not connected to a specific person and contains no personal emergency information.
This page provides general condition guidance. It is not connected to a specific person and contains no personal emergency information.
General Condition Guidance
Heart Condition Emergency Guide
This person may have a heart condition and could experience chest discomfort, shortness of breath, fainting, or sudden cardiac arrest. Call 911 for possible heart attack symptoms. If the person is unresponsive and not breathing normally, begin CPR and use an AED if available, following dispatcher and device instructions.
Emergency Guidance
Immediate Steps
- Call 911 for chest pressure, squeezing, fullness, pain, shortness of breath, fainting, or other possible heart attack symptoms.
- Keep the person at rest in a safe, comfortable position. Reassure them and do not have them drive.
- Note when symptoms began and whether they changed, stopped, or returned.
- Look for emergency identification, prescribed medication information, or a cardiac device card. Follow verified personal instructions or the 911 dispatcher.
- If the person becomes unresponsive and is not breathing normally or is only gasping, call 911, begin CPR, and use an AED if available.
Call 911 Immediately If:
- Chest discomfort lasts more than a few minutes, or goes away and returns
- Pain or discomfort affects one or both arms, the back, neck, jaw, or stomach
- Shortness of breath occurs with or without chest discomfort
- There is a cold sweat, nausea, lightheadedness, fainting, unusual weakness, or a rapid or irregular heartbeat with concerning symptoms
- The person suddenly becomes unresponsive and is not breathing normally or is only gasping
Do Not:
- Do not wait to see whether possible heart attack symptoms go away
- Do not drive the person to the hospital unless emergency services direct otherwise
- Do not give food, drink, aspirin, nitroglycerin, or other medication unless directed by the 911 dispatcher or verified personal emergency instructions
- Do not perform or encourage so-called cough CPR
- Do not leave the person alone while waiting for emergency services
After the Immediate Situation
- Stay with the person until emergency medical services take over
- Give responders the symptom start time, changes observed, and any emergency ID or medication information found
- Tell responders whether CPR was performed or an AED delivered a shock
- Contact the person's emergency contact after 911 has been called and immediate care is underway
Find Emergency ID
Look for personal emergency information only on an ID, card, phone, or other item associated with the person.
Understanding CareID Guide Levels
Condition-Ready Guide
Included with a CareID product. Indicates the selected condition applies to the person. Not personalized unless the owner adds information.
Personalized Emergency Profile
The CareID Connect experience with individual contacts, medications, allergies, communication needs, and emergency instructions.
CareID Access Options
A guide is most useful when someone can find it at the moment help is needed. CareID Beacon, CareID Card, and Digital CareID make emergency guidance accessible from a wearable, wallet card, or permanent phone link.
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No helper login is required to view emergency information.
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